A team member brings you a concern on Tuesday, and you welcome the conversation.
Another brings a similar concern on Friday, when you are under pressure. This time, your response is sharp and dismissive.
Both people will remember the response they received. So will anyone who hears about it.
Consistency does not mean having the same energy every day. It means trying to apply the same standards of respect, fairness, and follow-through when the day gets difficult.
If you respond poorly, you can go back and repair it: “I was abrupt earlier. Your concern deserved a better response. Can we talk about it?”
What should people be able to count on from you, even on a hard day?
