Roberto Zamora, Jr., Ph.D.Have you ever used a system that felt like five different departments built five different pieces and never spoke to one another?
That may be exactly what happened.
Conway’s Law says:
Organizations create systems that reflect how they communicate.
When departments operate in isolation, the products, services, and processes they create often become isolated too.
Customers are transferred between offices. Information must be entered repeatedly. One department’s system does not communicate with another’s.
The problem may look technical, but the source is often organizational.
Systems have a strange way of revealing the conversations that never happened.
